*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { scroll-behavior: smooth; font-size: 16px; }
body {
  font-family: 'DM Sans', sans-serif;
  background: #09122A;
  color: #fff;
  overflow-x: hidden;
  -webkit-font-smoothing: antialiased;
  line-height: 1.6;
}
img { display: block; max-width: 100%; height: auto; }
a { text-decoration: none; color: inherit; }

:root {
  --yellow: #FFB800;
  --orange: #FF6200;
  --red:    #E8192C;
  --navy:   #09122A;
  --navy2:  #0F1C3F;
  --navy3:  #162248;
  --green:  #4EDE96;
  --white:  #FFFFFF;
  --m: rgba(255,255,255,0.55);
  --d: rgba(255,255,255,0.28);
  --b: rgba(255,255,255,0.08);
  --by: rgba(255,184,0,0.22);
  --H: 'Familjen Grotesk', sans-serif;
  --B: 'DM Sans', sans-serif;
  --radius: 20px;
  --container: 1120px;
  --pad-x: clamp(16px, 3.5vw, 40px);
}

/* NAV */
.nav {
  position: fixed; top: 0; left: 0; right: 0; z-index: 999;
  height: 64px;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px 16px;
  padding: 0 var(--pad-x);
  background: rgba(9,18,42,0.75);
  backdrop-filter: blur(20px) saturate(1.5);
  border-bottom: 1px solid var(--b);
  transition: background .3s, height .3s;
}
.nav.solid { background: rgba(9,18,42,0.98); height: 58px; }
.nav-logo { display: flex; align-items: center; gap: 10px; min-width: 0; }
.brand-icon { width: 36px; height: 36px; flex-shrink: 0; display: flex; align-items: center; justify-content: center; }
.brand-icon img { width: 100%; height: 100%; object-fit: contain; display: block; }
.nav-logo-stack {
  display: flex; align-items: baseline; gap: 5px;
  line-height: 1.15; white-space: nowrap;
}
.nav-logo-brand {
  font-family: var(--H); font-size: 0.92rem; font-weight: 700;
  color: #fff; letter-spacing: -0.02em;
}
.nav-logo-brand em { font-style: normal; color: var(--yellow); }
.nav-logo-sep { color: rgba(255,255,255,0.28); font-size: 0.82rem; font-weight: 400; }
.nav-logo-area {
  font-family: var(--H); font-size: 0.72rem; font-weight: 600;
  color: var(--yellow); letter-spacing: 0.07em; text-transform: uppercase;
}
.nav-links {
  display: flex; align-items: center; justify-content: center;
  gap: clamp(10px, 1.4vw, 18px);
  list-style: none; margin: 0; padding: 0; min-width: 0;
}
.nav-links li { list-style: none; }
.nav-links a {
  font-size: clamp(0.76rem, 1.1vw, 0.84rem); font-weight: 500; color: var(--m);
  transition: color .2s; white-space: nowrap;
}
.nav-links a:hover, .nav-links a.active { color: var(--yellow); }
.nav-end { display: flex; align-items: center; gap: 8px; justify-self: end; }
.nav-actions { display: flex; align-items: center; gap: 8px; flex-shrink: 0; }
.nav-cta {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 8px 14px; background: var(--yellow); color: var(--navy);
  font-size: 0.78rem; font-weight: 700; border-radius: 50px; white-space: nowrap;
  transition: box-shadow .2s, transform .2s;
}
.nav-cta:hover { box-shadow: 0 6px 22px rgba(255,184,0,.5); transform: translateY(-1px); }
.nav-cta-outline {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 8px 12px; border: 1px solid rgba(255,255,255,.22);
  color: #fff; font-size: 0.78rem; font-weight: 600;
  border-radius: 50px; white-space: nowrap;
  transition: border-color .2s, background .2s, color .2s;
}
.nav-cta-outline:hover { border-color: rgba(255,184,0,.45); background: rgba(255,184,0,.08); color: var(--yellow); }
.nav-burger {
  display: none; flex-direction: column; gap: 5px;
  cursor: pointer; padding: 4px; background: none; border: none;
}
.nav-burger span { display: block; width: 22px; height: 2px; background: #fff; border-radius: 2px; transition: transform .3s, opacity .3s; }
.nav-mobile {
  display: none; position: fixed; inset: 64px 0 0;
  background: rgba(9,18,42,0.98); backdrop-filter: blur(20px);
  z-index: 998; flex-direction: column; align-items: center; justify-content: center; gap: 28px;
}
.nav-mobile.open { display: flex; }
.nav-mobile a { font-family: var(--H); font-size: 1.3rem; font-weight: 600; color: #fff; transition: color .2s; }
.nav-mobile a:hover { color: var(--yellow); }

/* HERO AYUDA */
.help-hero {
  position: relative;
  padding: 96px var(--pad-x) 36px;
  overflow: hidden;
}
.help-hero-mesh {
  position: absolute; inset: 0; pointer-events: none;
  background:
    radial-gradient(ellipse 55% 50% at 25% 35%, rgba(255,184,0,.18) 0%, transparent 55%),
    radial-gradient(ellipse 45% 40% at 75% 25%, rgba(255,98,0,.10) 0%, transparent 50%);
  filter: blur(40px);
}
.help-hero-inner {
  position: relative; z-index: 2;
  max-width: var(--container); margin: 0 auto;
}
.help-badge {
  display: inline-flex; align-items: center; gap: 8px;
  padding: 6px 14px; margin-bottom: 16px;
  background: rgba(255,184,0,0.10); border: 1px solid rgba(255,184,0,0.28);
  border-radius: 50px; font-size: 0.68rem; font-weight: 600;
  letter-spacing: 0.08em; text-transform: uppercase; color: var(--yellow);
}
.help-badge .bdot { width: 7px; height: 7px; background: var(--yellow); border-radius: 50%; animation: pulse 2s ease infinite; }
@keyframes pulse { 0%,100%{opacity:1} 50%{opacity:.4} }
.help-headline {
  font-family: var(--H); font-size: clamp(28px, 4vw, 44px);
  font-weight: 700; letter-spacing: -0.035em; line-height: 1.1;
  color: #fff; margin-bottom: 12px; max-width: 640px;
}
.help-headline .hl-y {
  background: linear-gradient(135deg, #fff 0%, var(--yellow) 55%, var(--orange) 100%);
  -webkit-background-clip: text; -webkit-text-fill-color: transparent; background-clip: text;
}
.help-sub { font-size: 0.95rem; font-weight: 300; color: var(--m); max-width: 560px; margin: 0; line-height: 1.65; }

/* STATS */
.stats-bar { background: var(--navy2); border-bottom: 1px solid var(--b); padding: 20px 40px; }
.stats-inner {
  max-width: 1120px; margin: 0 auto;
  display: flex; justify-content: center; gap: 40px; flex-wrap: wrap;
}
.stat { text-align: center; }
.stat-val { font-family: var(--H); font-size: 1.35rem; font-weight: 700; color: var(--yellow); letter-spacing: -.03em; }
.stat-lbl { font-size: 0.68rem; color: var(--d); margin-top: 4px; text-transform: uppercase; letter-spacing: .06em; }

/* MAIN */
.help-main { max-width: var(--container); margin: 0 auto; padding: 0 var(--pad-x) 80px; }
.ticket-block { padding-top: 8px; }
.sec-hdr { margin-bottom: 28px; }
.sec-label {
  font-size: 0.71rem; font-weight: 700; letter-spacing: .10em; text-transform: uppercase;
  color: var(--orange); display: block; margin-bottom: 10px;
}
.sec-title {
  font-family: var(--H);
  font-size: clamp(24px, 3vw, 36px);
  font-weight: 700; letter-spacing: -0.03em; line-height: 1.12;
  color: #fff; margin-bottom: 8px;
}
.sec-body { font-size: 0.95rem; font-weight: 300; line-height: 1.7; color: var(--m); max-width: 640px; }
.sec-body strong { color: #fff; font-weight: 600; }
.text-pro { color: var(--yellow) !important; }

/* Glass card base */
.glass {
  background: rgba(255,255,255,.04);
  border: 1px solid var(--b);
  border-radius: var(--radius);
  transition: transform .25s, box-shadow .25s;
}
.glass:hover { transform: translateY(-3px); box-shadow: 0 16px 40px rgba(0,0,0,.25); }

/* SLA */
.sla-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; }
.sla-card { background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: var(--radius); overflow: hidden; transition: transform .25s, box-shadow .25s; }
.sla-card:hover { transform: translateY(-4px); box-shadow: 0 16px 40px rgba(0,0,0,.25); }
.sla-card.featured { border: 2px solid rgba(255,184,0,.45); background: linear-gradient(180deg, rgba(255,98,0,.12) 0%, rgba(255,184,0,.05) 45%, rgba(255,255,255,.03) 100%); }
.sla-header { padding: 22px 24px 16px; display: flex; align-items: flex-start; justify-content: space-between; }
.sla-header.basic { background: rgba(255,255,255,.03); }
.sla-header.starter { background: rgba(255,98,0,.08); }
.sla-header.pro { background: rgba(255,184,0,.10); border-bottom: 1px solid rgba(255,184,0,.2); }
.plan-name { font-size: 0.68rem; font-weight: 700; letter-spacing: 1.2px; text-transform: uppercase; margin-bottom: 4px; }
.plan-name.basic { color: var(--d); }
.plan-name.starter { color: var(--orange); }
.plan-name.pro { color: var(--yellow); }
.plan-price { font-family: var(--H); font-size: 1.5rem; font-weight: 700; color: #fff; }
.plan-price sup { font-size: 0.8rem; font-weight: 400; }
.plan-price small { font-size: 0.8rem; font-weight: 400; color: var(--m); }
.plan-badge.rec { background: linear-gradient(135deg, var(--yellow), var(--orange)); color: var(--navy); font-size: 0.62rem; font-weight: 800; padding: 5px 12px; border-radius: 50px; letter-spacing: .06em; text-transform: uppercase; }
.sla-body { padding: 18px 24px 24px; }
.sla-row { display: flex; justify-content: space-between; align-items: flex-start; padding: 9px 0; border-bottom: 1px solid var(--b); gap: 12px; }
.sla-row:last-child { border-bottom: none; }
.sla-row-label { font-size: 0.8rem; color: var(--m); flex-shrink: 0; }
.sla-row-val { font-size: 0.8rem; font-weight: 600; color: #fff; text-align: right; }
.sla-row-val.green { color: var(--green); }
.sla-row-val.gold, .sla-row-val.blue { color: var(--yellow); }
.sla-highlight { margin-top: 14px; background: rgba(78,222,150,.1); border: 1px solid rgba(78,222,150,.25); border-radius: 10px; padding: 10px 14px; font-size: 0.75rem; color: var(--green); font-weight: 600; }
.sla-highlight.gold { background: rgba(255,184,0,.1); border-color: rgba(255,184,0,.25); color: var(--yellow); }

/* PAYMENT */
.payment-section { display: grid; grid-template-columns: 1fr 1fr; gap: 28px; }
.payment-section > div:first-child { background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: var(--radius); padding: 32px; }
.payment-section h3 { font-family: var(--H); font-size: 1.2rem; font-weight: 700; color: #fff; margin-bottom: 8px; }
.payment-section > div:first-child > p { font-size: 0.88rem; color: var(--m); margin-bottom: 20px; }
.payment-step { display: flex; gap: 14px; margin-bottom: 18px; align-items: flex-start; }
.step-num { width: 30px; height: 30px; border-radius: 50%; background: linear-gradient(135deg, var(--yellow), var(--orange)); color: var(--navy); font-size: 0.82rem; font-weight: 800; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.step-content strong { display: block; font-size: 0.88rem; font-weight: 600; color: #fff; margin-bottom: 4px; }
.step-content span { font-size: 0.82rem; color: var(--m); line-height: 1.55; }
.step-content span strong { color: #fff; }
.account-card { background: linear-gradient(160deg, var(--navy3) 0%, var(--navy2) 100%); border: 1px solid rgba(255,184,0,.2); border-radius: var(--radius); padding: 24px; }
.account-card-top { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; margin-bottom: 16px; }
.account-card h4 { font-size: 0.72rem; letter-spacing: .08em; text-transform: uppercase; color: var(--yellow); font-weight: 700; }
.account-rbo-logo { opacity: .9; flex-shrink: 0; }
.account-row { display: flex; justify-content: space-between; padding: 8px 0; border-bottom: 1px solid var(--b); font-size: 0.82rem; }
.account-row:last-of-type { border-bottom: none; }
.account-row span:first-child { color: var(--m); }
.account-row span:last-child { font-weight: 500; color: #fff; }
.account-note { margin-top: 14px; background: rgba(255,184,0,.1); border: 1px solid rgba(255,184,0,.22); border-radius: 10px; padding: 12px; font-size: 0.78rem; color: var(--m); line-height: 1.5; }
.notice-card { background: rgba(255,184,0,.08); border: 1px solid rgba(255,184,0,.25); border-radius: var(--radius); padding: 16px 18px; font-size: 0.84rem; color: var(--m); line-height: 1.55; }
.notice-card strong { color: var(--yellow); display: block; margin-bottom: 6px; }

/* IMPLEMENTATION */
.impl-section { background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: var(--radius); padding: 36px; }
.impl-section h3 { font-family: var(--H); font-size: 1.2rem; font-weight: 700; color: #fff; margin-bottom: 6px; }
.impl-section > p { font-size: 0.88rem; color: var(--m); margin-bottom: 24px; }
.impl-badge { display: inline-flex; align-items: center; gap: 6px; background: rgba(255,184,0,.12); border: 1px solid rgba(255,184,0,.3); color: var(--yellow); font-size: 0.75rem; font-weight: 600; padding: 5px 14px; border-radius: 50px; margin-bottom: 28px; }
.timeline { display: flex; gap: 0; position: relative; }
.timeline::before { content: ''; position: absolute; top: 20px; left: 20px; right: 20px; height: 2px; background: var(--b); z-index: 0; }
.tl-step { flex: 1; position: relative; z-index: 1; padding-top: 44px; padding-right: 12px; }
.tl-dot { width: 40px; height: 40px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-family: var(--H); font-size: 0.95rem; font-weight: 700; position: absolute; top: 0; left: 0; border: 3px solid var(--navy); }
.tl-dot.d1 { background: rgba(255,98,0,.2); color: var(--orange); }
.tl-dot.d2 { background: rgba(255,184,0,.2); color: var(--yellow); }
.tl-dot.d3 { background: rgba(120,140,255,.2); color: #9eb8ff; }
.tl-dot.d4 { background: rgba(78,222,150,.15); color: var(--green); }
.tl-week { font-size: 0.62rem; font-weight: 700; letter-spacing: 1px; text-transform: uppercase; color: var(--d); margin-bottom: 4px; }
.tl-title { font-size: 0.88rem; font-weight: 600; color: #fff; margin-bottom: 4px; }
.tl-desc { font-size: 0.78rem; color: var(--m); line-height: 1.5; }
.impl-nota { margin-top: 28px; background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: 12px; padding: 16px 18px; font-size: 0.84rem; color: var(--m); display: grid; grid-template-columns: auto 1fr; gap: 12px; }
.impl-nota strong { display: block; color: #fff; margin-bottom: 4px; }

/* TICKETS */
.ticket-section { display: grid; grid-template-columns: 1fr 320px; gap: 24px; align-items: start; }
.form-card { background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: var(--radius); padding: 32px; }
.form-card h3 { font-family: var(--H); font-size: 1.15rem; font-weight: 700; color: #fff; margin-bottom: 6px; }
.form-card > p { font-size: 0.88rem; color: var(--m); margin-bottom: 24px; }
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-group { margin-bottom: 18px; }
.form-group label { display: block; font-size: 0.82rem; font-weight: 500; color: rgba(255,255,255,.85); margin-bottom: 6px; }
.form-group label span { color: var(--red); }
.form-group input, .form-group select, .form-group textarea {
  width: 100%; border: 1px solid rgba(255,255,255,.14); border-radius: 10px;
  padding: 11px 14px; font-size: 0.88rem; font-family: var(--B);
  color: #fff; background: rgba(255,255,255,.05); transition: border-color .15s, box-shadow .15s; outline: none;
}
.form-group input:focus, .form-group select:focus, .form-group textarea:focus {
  border-color: rgba(255,184,0,.5); box-shadow: 0 0 0 3px rgba(255,184,0,.12);
}
.form-group select option { background: var(--navy2); color: #fff; }
.form-group textarea { resize: vertical; min-height: 120px; }
.priority-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; }
.priority-opt input { display: none; }
.priority-opt label {
  display: block; padding: 10px 8px; border-radius: 10px; cursor: pointer;
  border: 1px solid var(--b); text-align: center; font-size: 0.78rem; font-weight: 500; color: var(--m); transition: all .15s; margin: 0;
}
.priority-opt input:checked + label { border-color: rgba(255,184,0,.5); background: rgba(255,184,0,.1); color: var(--yellow); }
.priority-opt.urg input:checked + label { border-color: rgba(232,25,44,.5); background: rgba(232,25,44,.1); color: #ff6b7a; }
.priority-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; margin-right: 4px; vertical-align: middle; }
.dot-alta { background: var(--red); }
.dot-media { background: var(--orange); }
.dot-baja { background: var(--green); }
.submit-row { display: flex; align-items: center; gap: 16px; margin-top: 8px; flex-wrap: wrap; }
.btn-y {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 13px 28px; border: none; cursor: pointer;
  background: linear-gradient(135deg, var(--yellow), var(--orange));
  color: var(--navy); font-size: 0.9rem; font-weight: 700; font-family: var(--B);
  border-radius: 50px; transition: box-shadow .2s, transform .2s;
}
.btn-y:hover { box-shadow: 0 12px 32px rgba(255,98,0,.45); transform: translateY(-2px); }
.btn-y:disabled { opacity: .6; cursor: not-allowed; transform: none; }
.btn-sm { padding: 10px 18px; font-size: 0.82rem; }
.submit-note { font-size: 0.75rem; color: var(--d); }
.success-msg { display: none; background: rgba(78,222,150,.1); border: 1px solid rgba(78,222,150,.3); border-radius: 14px; padding: 24px; text-align: center; margin-top: 20px; }
.success-msg .check { font-size: 2rem; margin-bottom: 8px; }
.success-msg h4 { color: var(--green); font-family: var(--H); font-size: 1.1rem; margin-bottom: 6px; }
.success-msg p { color: var(--m); font-size: 0.85rem; }
.ticket-id { font-family: monospace; font-size: 1rem; font-weight: 700; color: var(--yellow); margin: 10px 0; }

.upload-zone {
  display: block; border: 2px dashed rgba(255,255,255,.18); border-radius: 12px;
  padding: 22px 18px; text-align: center; cursor: pointer; transition: border-color .2s, background .2s;
}
.upload-zone:hover, .upload-zone.dragover { border-color: rgba(255,184,0,.45); background: rgba(255,184,0,.06); }
.upload-zone strong { display: block; font-size: 0.88rem; color: #fff; margin-bottom: 6px; }
.upload-zone span { font-size: 0.75rem; color: var(--d); }
.upload-zone input { display: none; }
.file-list { margin-top: 10px; display: flex; flex-direction: column; gap: 6px; }
.file-item { display: flex; justify-content: space-between; align-items: center; gap: 10px; padding: 8px 12px; background: rgba(255,255,255,.05); border-radius: 8px; font-size: 0.78rem; color: var(--m); }
.file-item button { background: none; border: none; color: var(--red); cursor: pointer; font-size: 1.1rem; line-height: 1; }

.sidebar { display: flex; flex-direction: column; gap: 16px; }
.info-card { background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: var(--radius); overflow: hidden; }
.info-card-hdr { padding: 12px 16px; background: rgba(255,184,0,.08); border-bottom: 1px solid var(--b); font-size: 0.82rem; font-weight: 600; color: var(--yellow); }
.info-card-body { padding: 14px 16px; }
.sla-mini-label { font-size: 0.65rem; color: var(--d); margin-bottom: 6px; font-weight: 600; text-transform: uppercase; letter-spacing: .08em; }
.sla-mini-row { display: flex; justify-content: space-between; align-items: center; font-size: 0.8rem; padding: 6px 10px; border-radius: 8px; background: rgba(255,255,255,.03); margin-bottom: 6px; }
.plan-tag { font-size: 0.62rem; font-weight: 700; padding: 2px 8px; border-radius: 10px; text-transform: uppercase; letter-spacing: .04em; }
.tag-basic { background: rgba(255,255,255,.08); color: var(--m); }
.tag-starter { background: rgba(255,98,0,.15); color: var(--orange); }
.tag-pro { background: rgba(255,184,0,.15); color: var(--yellow); }
.sla-mini-time { font-weight: 600; font-size: 0.75rem; color: #fff; }
.contact-list { display: flex; flex-direction: column; gap: 8px; }
.contact-item { display: flex; align-items: center; gap: 12px; padding: 10px; border-radius: 10px; background: rgba(255,255,255,.04); transition: background .15s; }
.contact-item:hover { background: rgba(255,184,0,.08); }
.contact-icon { width: 36px; height: 36px; border-radius: 10px; display: flex; align-items: center; justify-content: center; font-size: 1.1rem; flex-shrink: 0; }
.ci-wa { background: rgba(78,222,150,.15); }
.ci-mail { background: rgba(255,184,0,.12); }
.contact-label { font-size: 0.72rem; color: var(--d); }
.contact-val { font-size: 0.82rem; font-weight: 500; color: #fff; }
.lookup-card { background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: var(--radius); padding: 18px; }
.lookup-card h4 { font-family: var(--H); font-size: 0.95rem; font-weight: 700; color: #fff; margin-bottom: 12px; }
.lookup-row { display: flex; gap: 8px; }
.lookup-row input { flex: 1; border: 1px solid rgba(255,255,255,.14); border-radius: 10px; padding: 10px 12px; font-size: 0.82rem; font-family: var(--B); color: #fff; background: rgba(255,255,255,.05); outline: none; }
.lookup-row input:focus { border-color: rgba(255,184,0,.45); }
.lookup-result { display: none; margin-top: 12px; padding: 12px; border-radius: 10px; background: rgba(255,255,255,.04); font-size: 0.8rem; color: var(--m); line-height: 1.5; }
.lookup-result.show { display: block; }
.lookup-result strong { color: var(--yellow); }
.status-pill { display: inline-block; margin-top: 6px; padding: 3px 10px; border-radius: 50px; font-size: 0.72rem; font-weight: 700; }
.status-nuevo { background: rgba(255,184,0,.15); color: var(--yellow); }
.status-en_proceso { background: rgba(255,98,0,.15); color: var(--orange); }
.status-resuelto, .status-cerrado { background: rgba(78,222,150,.15); color: var(--green); }
.pay-link { color: var(--yellow); font-size: 0.78rem; font-weight: 600; }
.pay-link:hover { text-decoration: underline; }
.pay-meta { color: var(--d); font-size: 0.8rem; margin-bottom: 4px; }

/* FAQ */
.faq-section { margin-bottom: 40px; }
.faq-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.faq-item { background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: 14px; overflow: hidden; }
.faq-q {
  width: 100%; text-align: left; padding: 16px 18px;
  background: none; border: none; cursor: pointer; font-family: var(--B);
  font-size: 0.88rem; font-weight: 500; color: #fff;
  display: flex; justify-content: space-between; align-items: center; gap: 12px;
  transition: background .15s;
}
.faq-q:hover { background: rgba(255,255,255,.04); }
.faq-arrow { flex-shrink: 0; font-size: 1rem; color: var(--d); transition: transform .2s; }
.faq-q.open .faq-arrow { transform: rotate(180deg); color: var(--yellow); }
.faq-a { display: none; padding: 0 18px 16px; font-size: 0.84rem; color: var(--m); line-height: 1.65; border-top: 1px solid var(--b); }
.faq-a.open { display: block; padding-top: 14px; }
.faq-a strong { color: #fff; font-weight: 600; }

/* FOOTER */
footer { background: #060D1C; position: relative; overflow: hidden; border-top: 1px solid rgba(255,255,255,.06); }
.footer-aurora { position: absolute; inset: 0; pointer-events: none; background: radial-gradient(ellipse 60% 120% at 0% 50%, rgba(255,184,0,0.06) 0%, transparent 60%), radial-gradient(ellipse 50% 100% at 100% 50%, rgba(232,25,44,0.05) 0%, transparent 60%); }
.footer-top { position: relative; z-index: 1; display: grid; grid-template-columns: 2fr 1fr 1fr 1fr; gap: 48px; padding: 64px 40px 48px; max-width: 1120px; margin: 0 auto; }
.footer-brand-row { display: flex; align-items: center; gap: 10px; margin-bottom: 12px; }
.footer-logo-text { font-family: var(--H); font-size: 1.3rem; font-weight: 700; color: #fff; }
.footer-logo-text em { font-style: normal; color: var(--yellow); }
.footer-desc { font-size: 0.83rem; font-weight: 300; color: var(--m); line-height: 1.72; max-width: 260px; margin-bottom: 24px; }
.footer-socials { display: flex; gap: 10px; }
.fsocial { width: 36px; height: 36px; border-radius: 10px; background: rgba(255,255,255,.06); border: 1px solid rgba(255,255,255,.10); display: flex; align-items: center; justify-content: center; font-size: 1rem; transition: background .2s, transform .2s; }
.fsocial:hover { background: rgba(255,184,0,.15); transform: translateY(-2px); }
.footer-col h4 { font-family: var(--H); font-size: 0.8rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: rgba(255,255,255,.4); margin-bottom: 18px; }
.footer-col ul { list-style: none; display: flex; flex-direction: column; gap: 11px; }
.footer-col ul a { font-size: 0.84rem; color: var(--m); transition: color .2s; }
.footer-col ul a:hover { color: var(--yellow); }
.footer-badge { display: inline-flex; align-items: center; gap: 7px; padding: 6px 14px; background: rgba(255,184,0,.10); border: 1px solid rgba(255,184,0,.22); border-radius: 50px; font-size: 0.74rem; font-weight: 600; color: var(--yellow); margin-top: 6px; }
.footer-bottom { position: relative; z-index: 1; border-top: 1px solid rgba(255,255,255,.06); padding: 22px 40px; max-width: 1120px; margin: 0 auto; display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 10px; }
.footer-bottom p { font-size: 0.74rem; color: var(--d); }
.footer-bottom a.footer-staff { opacity: 0.42; font-size: 0.74rem; }
.footer-bottom a.footer-staff:hover { opacity: 0.75; color: var(--yellow); }

.rv { opacity: 0; transform: translateY(20px); transition: opacity .5s ease, transform .5s ease; }
.rv.on { opacity: 1; transform: none; }

@media (max-width: 1080px) {
  .nav-link-extra { display: none; }
}
@media (max-width: 900px) {
  .nav { grid-template-columns: auto 1fr auto; }
  .nav-links, .nav-actions { display: none; }
  .nav-burger { display: flex; }
  .sla-grid, .payment-section, .ticket-section, .faq-grid { grid-template-columns: 1fr; }
  .timeline { flex-direction: column; gap: 28px; }
  .timeline::before { display: none; }
  .tl-step { padding-top: 0; padding-left: 56px; }
  .form-row { grid-template-columns: 1fr; }
  .footer-top { grid-template-columns: 1fr 1fr; gap: 32px; padding: 48px 20px 36px; }
  .footer-brand-col { grid-column: 1 / -1; }
  .ticket-lookup-inner { grid-template-columns: 1fr; }
  .ticket-lookup-form { flex-direction: column; align-items: stretch; }
  .ticket-lookup-form .btn-y { width: 100%; justify-content: center; }
  .submit-row { flex-direction: column; align-items: stretch; }
  .submit-row .btn-y { width: 100%; justify-content: center; }
  .priority-grid { grid-template-columns: 1fr; }
}
@media (max-width: 600px) {
  .help-main { padding-bottom: 56px; }
  .form-card { padding: 22px 18px; }
  .footer-top { grid-template-columns: 1fr; }
  .footer-bottom { flex-direction: column; text-align: center; padding: 18px 20px; }
  .nav-logo-brand { font-size: 0.86rem; }
  .nav-logo-area { font-size: 0.65rem; }
  .brand-icon { width: 32px; height: 32px; }
}

.help-hub { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 48px; }
.hub-card {
  display: block; padding: 22px 18px; border-radius: 16px;
  background: rgba(255,255,255,.04); border: 1px solid var(--b);
  transition: border-color .2s, transform .2s, box-shadow .2s;
}
.hub-card:hover { border-color: rgba(255,184,0,.35); transform: translateY(-3px); box-shadow: 0 12px 32px rgba(0,0,0,.22); }
.hub-card-icon { font-size: 1.4rem; margin-bottom: 10px; }
.hub-card h3 { font-family: var(--H); font-size: 0.95rem; font-weight: 700; color: #fff; margin-bottom: 6px; }
.hub-card p { font-size: 0.78rem; color: var(--m); line-height: 1.5; }
.hub-card.active { border-color: rgba(255,184,0,.45); background: rgba(255,184,0,.06); }
.page-hero { padding: 96px var(--pad-x) 40px; border-bottom: 1px solid var(--b); position: relative; overflow: hidden; }
.page-hero .help-hero-mesh { position: absolute; inset: 0; }
.page-hero-inner { position: relative; z-index: 2; max-width: var(--container); margin: 0 auto; }
.nav-links a.active { color: var(--yellow); }
.sidebar-link { display: inline-block; margin-top: 12px; font-size: 0.82rem; font-weight: 600; color: var(--yellow); }
.sidebar-link:hover { text-decoration: underline; }

.ticket-lookup-bar {
  padding: 0 var(--pad-x) 28px;
  background: transparent;
}
.ticket-lookup-inner {
  max-width: var(--container); margin: 0 auto;
  display: grid;
  grid-template-columns: minmax(160px, 220px) minmax(0, 1fr);
  gap: 12px 20px;
  align-items: center;
  padding: 18px 22px;
  background: var(--navy2);
  border: 1px solid var(--b);
  border-radius: var(--radius);
}
.ticket-lookup-copy { min-width: 0; }
.ticket-lookup-copy h2 {
  font-family: var(--H); font-size: 0.98rem; font-weight: 700;
  color: #fff; margin: 0 0 3px;
}
.ticket-lookup-copy p { font-size: 0.8rem; color: var(--m); margin: 0; line-height: 1.45; }
.ticket-lookup-form {
  display: flex; gap: 10px; min-width: 0; align-items: center;
}
.ticket-lookup-form input {
  flex: 1; min-width: 0;
  border: 1px solid rgba(255,255,255,.14); border-radius: 12px;
  padding: 11px 14px; font-size: 0.86rem; font-family: var(--B);
  color: #fff; background: rgba(255,255,255,.05); outline: none;
}
.ticket-lookup-form input:focus { border-color: rgba(255,184,0,.45); box-shadow: 0 0 0 3px rgba(255,184,0,.08); }
.ticket-lookup-form input::placeholder { color: var(--d); }
.ticket-lookup-form .btn-y { flex-shrink: 0; padding: 11px 18px; }
.ticket-lookup-result {
  display: none; grid-column: 1 / -1;
  margin-top: 2px; padding: 14px 16px;
  border-radius: 12px; background: rgba(255,255,255,.04);
  border: 1px solid var(--b); font-size: 0.84rem; color: var(--m); line-height: 1.55;
}
.ticket-lookup-result.show { display: block; }
.ticket-lookup-result strong { color: var(--yellow); }

.info-card-footer {
  padding: 10px 16px 14px; border-top: 1px solid var(--b);
}
.info-card-footer a {
  font-size: 0.78rem; font-weight: 500; color: var(--m);
  transition: color .2s;
}
.info-card-footer a:hover { color: var(--yellow); }

@media (max-width: 900px) { .help-hub { grid-template-columns: 1fr 1fr; } }
@media (max-width: 520px) { .help-hub { grid-template-columns: 1fr; } }

/* Keep lookup controls stacked on mobile (declared here to override later base rules). */
@media (max-width: 900px) {
  .ticket-lookup-inner {
    grid-template-columns: 1fr;
    padding: 16px;
  }
  .ticket-lookup-form {
    flex-direction: column;
    align-items: stretch;
  }
  .ticket-lookup-form input {
    width: 100%;
  }
  .ticket-lookup-form .btn-y {
    width: 100%;
    justify-content: center;
  }
}

/* ADMIN */
.admin-wrap { max-width: var(--container); margin: 0 auto; padding: 96px var(--pad-x) 60px; }
.admin-login {
  max-width: 420px; margin: 40px auto; padding: 36px 32px;
  background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: var(--radius);
}
.admin-login h2 { font-family: var(--H); font-size: 1.5rem; color: #fff; margin-bottom: 8px; }
.admin-login p { font-size: 0.88rem; color: var(--m); margin-bottom: 22px; }
.admin-grid { display: grid; grid-template-columns: 360px 1fr; gap: 18px; }
.admin-panel { background: rgba(255,255,255,.04); border: 1px solid var(--b); border-radius: var(--radius); overflow: hidden; }
.admin-panel-h { padding: 14px 18px; border-bottom: 1px solid var(--b); font-family: var(--H); font-weight: 700; color: #fff; font-size: 0.9rem; }
.admin-list { max-height: 70vh; overflow: auto; }
.admin-item { padding: 12px 16px; border-bottom: 1px solid var(--b); cursor: pointer; transition: background .15s; }
.admin-item:hover, .admin-item.active { background: rgba(255,184,0,.08); }
.admin-item small { display: block; margin-top: 4px; color: var(--m); font-size: 0.75rem; }
.admin-detail { padding: 20px; }
.admin-toolbar { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 16px; align-items: center; }
.admin-toolbar select { width: auto; margin: 0; }
@media (max-width: 900px) { .admin-grid { grid-template-columns: 1fr; } .admin-wrap { padding: 88px 20px 40px; } }